Shipping & Returns
INGRAM CECIL ships worldwide! Please see "IMPORTANT" section below regarding international shipments.
Items in stock will ship within 2 business days from purchase, otherwise they will be made specially for your order and will require 2-4 weeks before shipping. Orders shipping within the Continental US will ship via Standard (2-7 business days) or Second Day (2 business days) insured with tracking.
PLEASE NOTE: A signature upon delivery is required for orders over $500.
IMPORTANT: All international shipments are sent via UPS (3-5 business days) for a flat rate of $48. Please note that INGRAM CECIL includes detailed documents that necessary to allow for a smooth arrival in your country, however international packages may be subject to customs fees nonetheless. We hope you understand that these charges are outside of INGRAM CECIL authority, as they are defined by foreign government officials. These fees are therefore not included in INGRAM CECIL shipping prices. While we are happy to assist with providing copies of the original documents sent alongside the package, these charges are the customer's responsibility to pay. Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are payed for. Please be aware that discounts are included for the original purchases only - they cannot be applied to returns or exchanges of any kind. INGRAM CECIL does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.
* Please note that due to current trade laws, we are unable to ship to Russia at this time.
EXCHANGES / CREDITS / RETURNS
Exchanges, Credits, and Refunds are accepted until 10 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 10 days and MUST include its original packaging, receipt of purchase and a return form issued by our studio. Please contact firstname.lastname@example.org immediately to address your request and include a reason for return and we will then issue you a Return Form and shipping details.
* Discounted items are eligible for exchange or online store credit only. Custom pieces, pieces marked as "SPECIAL ORDER," and shipping are not eligible for exchange, credit, nor return.
In the event of a valid exchange/refund/credit, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. INGRAM CECIL does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email email@example.com immediately with a clear description of the item and include a photograph.
IMPORTANT: Please note that in order to process an exchange, credit or refund, the item must go through the process above first so that we know to expect it alongside our other incoming shipments. INGRAM CECIL is not liable for items returned without prior notification or requested documents. These items will not be accepted and will be returned immediately to sender.